db11 Frequently Asked Questions

Depositing into db11 via bKash is generally instant — in most cases the amount is credited to your account within a few seconds to a few minutes at most. The minimum deposit amount is just ৳100. If there is a delay due to network issues, contact live chat.

Yes, Nagad is a supported payment method at db11. Just like bKash, deposits via Nagad are processed almost instantly. Rocket and Upay can also be used. The minimum deposit amount is ৳100 for all methods.

Withdrawals from db11 are generally completed within 15 minutes to 2 hours. There may be a slight delay on bank holidays or during peak times, but it never takes more than 2 hours. Let us know via live chat if you experience any delay.

The minimum withdrawal amount at db11 is ৳800. The maximum limit may vary depending on your account type and VIP level. Higher VIP levels come with increased withdrawal limits and faster processing.

db11 does not charge any deposit or withdrawal fees. However, mobile banking services such as bKash, Nagad or Rocket may apply a small transaction charge according to their own policies. Check the fee structure in your mobile banking app before sending.

If you want to cancel a withdrawal request while it is still being processed, contact live chat immediately. Once the payment has been sent it cannot be reversed, so please verify your details before submitting a request.

To bet on BPL (Bangladesh Premier League) or any other cricket tournament at db11, go to the Cricket section, select the match you want and choose from the available markets (match winner, top run scorer, etc.). Enter your stake and confirm. With live betting you can also place bets while the match is in progress, though the odds will change throughout.

Yes, all slots games at db11 can be played directly from a mobile browser — no separate app download is needed. Games from PG Soft, Pragmatic Play and JILI are fully optimised for smartphone screens. Use Wi-Fi or a strong mobile data connection for the best experience.

In db11's live casino section you can enjoy live roulette, blackjack, baccarat and many other games with real dealers via Evolution Gaming and Ezugi. The games are delivered in high-quality video streaming and you can also communicate with the dealer through chat.

RTP (Return to Player) is the percentage of total wagers that a slots or casino game returns as winnings over the long run. For example, a 96% RTP means that on average ৳96 is paid out for every ৳100 wagered — however this is a long-term average and results may vary each session.

All games at db11 are powered by reputable game providers whose software uses RNG (Random Number Generator) technology. This ensures that the outcome of every spin or round is completely random and independent. Fair play is one of the core principles of our platform.

Aviator is a crash game by Spribe. As the plane takes off the multiplier keeps rising, and you must cash out before the plane crashes. The longer you wait to cash out the more you win, but if it crashes you lose your entire stake. Aviator is straightforward to play at db11 and live statistics are also visible.

New members at db11 receive a 100% bonus on their first deposit up to ৳20,000. This means depositing ৳1,000 gives you a total balance of ৳2,000. To receive this bonus, complete registration and make your first deposit — the bonus will be credited to your account automatically.

The wagering requirement for db11's welcome bonus is 10x. This means you must wager 10 times the bonus amount before it can be withdrawn. For example: if you receive a ৳1,000 bonus, you must complete ৳10,000 in bets before that amount becomes withdrawable.

There is no need to sign up separately for db11's VIP program — as soon as you create an account you enter the Bronze level. Through regular play and betting you can reach Silver, Gold, Platinum and the highest Diamond level. Weekly cashback increases at each level.

db11's VIP cashback structure: Bronze — up to 0.2% weekly; Silver — up to 0.3%; Gold — up to 0.5%; Platinum — up to 0.6%; Diamond — up to 0.8%. Cashback is automatically credited to your account every week.

Generally, a new bonus cannot be activated while another bonus is active. You can accept a new promotion only after completing or forfeiting the current bonus. Check db11's promotions page or ask via live chat for the latest terms on a specific promotion.