db11 Terms and Conditions

Welcome to db11. The terms and conditions ("Terms") set out in this document apply to every member ("User") who uses the db11 platform, website and related services ("Platform"). By accessing the Platform or registering an account, you are considered to have read, understood and accepted these Terms.

For any questions about these Terms, you can reach us via our 24/7 live chat support or by email: [email protected]

The following terms used in these Terms and Conditions carry specific meanings:

• "db11" or "Platform" refers to the db11.cam website and all associated services.
• "User" or "Member" refers to any person registered on the Platform.
• "Account" refers to each user's personal registered profile.
• "Wager" or "Bet" refers to the act of placing a bet on any game or sport.
• "Bonus" refers to welcome bonuses, cashback or other promotional funds provided by db11.
• "Wagering Requirement" refers to the number of times bonus funds must be wagered before they become withdrawable.
• "KYC" refers to the identity verification process under the Know Your Customer procedure.

2.1 Age Limit and Eligibility

To use the db11 platform, users must meet the following requirements:

• The user must be at least 21 years of age (for persons aged 21 or older only).
• The user must provide accurate and truthful information.
• Each person may operate only one account.
• The user must register using their own identity documents and banking details.

2.2 Registration Process

All information provided during account registration must be completely truthful and accurate. In the event of false information being provided, db11 reserves the right to cancel the account at any time, and the account balance may be forfeited.

db11 reserves the right to reject any registration application without giving a reason.

2.3 Identity Verification (KYC)

Before processing a withdrawal, db11 may verify the user's identity. This may require submitting a copy of a national identity card, passport or other government-issued identification. If verification fails, the withdrawal may be placed on hold.

Each user is fully responsible for the security of their account. The following must be followed to keep the account secure:

• Passwords must always be kept confidential and must not be shared with anyone.
• Use a strong password — combining uppercase letters, lowercase letters, numbers and special characters.
• Allowing anyone else to use your account is strictly prohibited.
• Always log out after logging in from a public or shared device.
• If you notice any suspicious activity, notify the support team immediately.

db11 is not responsible for any unauthorised access to or activity on a user's account. However, if such an incident is reported, db11 will provide every possible assistance.

4.1 Deposit Methods and Limits

The db11 platform currently accepts deposits via the following payment methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳100.

Deposited funds are generally credited to the account instantly. If there is a delay for any reason, contact the support team and keep proof of the transaction.

4.2 Withdrawal Policy

The following terms apply to withdrawals from the account:

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Identity verification may be required at the time of submitting a withdrawal request.
• db11 reserves the right to place a withdrawal on hold in the event of suspicious activity.

4.3 Currency and Transactions

All transactions on the db11 platform are conducted in Bangladeshi Taka (BDT / ৳). Payments from third-party accounts or in another person's name are not accepted. If such a payment is detected, the entire balance may be forfeited.

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳20,000. The following terms apply to receiving this bonus:

• A minimum deposit of ৳100 is required to receive the bonus.
• Before withdrawing bonus funds, the combined total of the original deposit and the bonus must be wagered 10 times (10x).
• A specific time limit may apply for completing the wagering requirement.
• The welcome bonus applies only once per account.
• If bonus abuse is detected, the bonus and any associated winnings may be cancelled.

5.2 VIP Cashback Program

db11's VIP program has five tiers, and weekly cashback is provided at each tier:

• Bronze: weekly cashback up to 0.2%
• Silver: weekly cashback up to 0.3%
• Gold: weekly cashback up to 0.5%
• Platinum: weekly cashback up to 0.6%
• Diamond: weekly cashback up to 0.8%

VIP tier progression depends on the member's activity and engagement on the platform. db11 reserves the right to change the terms of the VIP program at any time.

5.3 General Bonus Terms

The following general terms apply to all bonuses and promotional offers:

• Bonus funds cannot be converted to cash until the wagering requirement has been met.
• db11 may change or cancel any bonus offer without prior notice.
• Multiple accounts or multiple members of the same household may not claim the same bonus.
• Any decision made by db11 regarding bonuses will be considered final.

6.1 Betting Rules

The following rules apply to all betting and gaming activity on the db11 platform:

• Once a bet has been confirmed, it cannot be changed or cancelled.
• Bets that remain unresolved due to a technical error will be considered void.
• If an event is cancelled or suspended, db11 will make a decision in accordance with accepted rules.
• If an error is found in a game result, db11 reserves the right to take any necessary action.

6.2 Technical Issues

db11 is not responsible if the outcome of a game or bet is affected by a lost internet connection, power outage or other technical problem. In such cases, the game's server record will be considered final.

6.3 Fair Play Guarantee

All games available on the db11 platform are developed by recognised software providers and operated by a Random Number Generator (RNG). We are always committed to ensuring fair play.

The following activities are strictly prohibited on the db11 platform:

• Operating an account using another person's identity.
• Playing games or placing bets using automated bots, scripts or software.
• Attempting to gain unfair profit by exploiting the bonus system (bonus abuse).
• Engaging in money laundering or any other illegal financial activity.
• Operating multiple accounts from the same IP address or device.
• Deceiving or harassing other users.
• Attempting to breach the platform's security systems.
• Impersonating db11 staff.

db11 firmly believes in responsible gaming. We want every user to play for entertainment and to stay within their means.

• Use gaming for entertainment only — not as a source of income.
• Never bet money you cannot afford to lose.
• If you notice signs that gaming is becoming a compulsion, take a break immediately.
• Contact our support team if needed — we are always ready to help you.
• Contact support to set personal deposit limits or time limits.

For more information about responsible gaming, please visit our Responsible Gaming page.

db11 places the highest importance on protecting users' personal information. Our platform uses SSL encryption to keep all transactions and data secure.

• User information is not shared with third parties.
• Payment information is stored with the highest level of security.
• No information is disclosed except for legal reasons.
• Users may request correction or deletion of their information.

To learn about our detailed policy on data collection, storage and use, please visit the Privacy Policy page.

If any dispute arises in connection with the use of db11, it will be resolved through the following process:

10.1 Initial Complaint

The user must first submit a complaint via live chat or by email at [email protected]. Full details of the complaint, screenshots, and relevant information must be provided.

10.2 Review Process

The db11 support team will review the complaint properly upon receipt and provide a response. Additional time may be required for complex matters.

10.3 Final Decision

db11's decision on game outcomes or technical matters will be considered final. However, for disputes related to financial transactions, a full investigation will be conducted on the user's behalf.

11.1 Closure by User

Any user may contact the support team at any time to request closure of their account. Eligible balances may be withdrawn before the account is closed.

11.2 Suspension or Closure by db11

db11 may temporarily suspend or permanently close an account under the following circumstances:

• Violation of any clause of these terms and conditions.
• Provision of false information or failure to complete identity verification.
• Involvement in prohibited activities.
• Legal or regulatory reasons.
• Suspicion of financial fraud.

In the event of account closure, a decision on the return of the balance will be made taking the circumstances into consideration.

db11 reserves the right to change, amend, or update these rules and terms and conditions at any time. Any changes will be updated on the website and users may be notified via email or through the platform.

Continued use of the platform after any changes will be considered acceptance of the revised terms and conditions. It is the user's responsibility to check this page regularly and stay informed about the latest terms and conditions.