For ages 21+

db11's commitment to responsible gaming

Keep the fun within limits — db11 gives you every opportunity to play safely and mindfully.

Important: Online betting and casino games are for entertainment purposes only and are intended solely for persons aged 21 and above. Gambling can cause financial problems — stay aware and play within your set budget.

db11, as one of Bangladesh's trusted online betting and casino platforms, makes responsible gaming its highest priority. We believe every player's experience should be enjoyable, safe and controlled. Whether it's cricket betting, slots or poker — knowing and respecting your limits before joining any game is essential.

Responsible gaming means keeping entertainment in its place. Betting should not be seen as a primary way to earn money. Before each session, ask yourself — how much time and money are you comfortable spending. db11 provides a range of effective tools to help you set and maintain those limits.

Safety Tools

Keep your gaming in control

db11 provides these tools free of charge to keep your experience safe and enjoyable.

Deposit Limits

Set a maximum daily, weekly or monthly deposit amount. Once a limit is set it cannot be increased before the specified period ends — this keeps your budget protected. The minimum deposit amount is ৳100.

Budget Control

Time-Out

Temporarily close your account for a set period — from 24 hours to a few weeks. During a time-out you cannot place any bets or make deposits.

Break Management

Self-Exclusion

Choose self-exclusion when you need a long-term break. Periods range from 6 months to permanent closure. Once this decision is made it cannot be reversed before the set period expires.

Long-Term Protection

Betting Limits

Set a maximum amount per single bet to reduce the risk of losing too much in one session. This helps keep your daily gaming habits in check.

Risk Reduction

Gaming History Review

Log in to your account to view a detailed history of all bets, deposits and withdrawals. Staying aware of your own gaming patterns is the first step toward responsible gaming.

Transparency

24/7 Support

If you feel your gaming is getting out of control, contact db11's Bengali live chat support immediately. Our team is available 24 hours a day, 7 days a week to help.

Immediate Support

Age Verification

For ages 21+ only

Age verification is mandatory when registering on db11. We do not allow anyone under 21 to open an account or place bets. This is not only a legal requirement — it is also our ethical responsibility.

Age is verified at registration using a national ID card or passport.
If you believe an underage person is using an account, notify live chat immediately.
Ensure password protection on shared family devices so children cannot gain access.
Never share your account details with anyone else.

Protection of Minors

db11 is committed to protecting minors. Advice for parents:

Use parental control software on your browser.
Educate children about the harms of online gambling.
Keep devices password locked and keep login details private.

Stay Alert

Recognise the signs of problem gambling

If you notice any of the following signs, gaming is no longer just entertainment — get help now.

Playing beyond your budget

Spending more than your set budget and cutting back on household expenses to fund betting.

Chasing losses

Feeling a strong urge to bet more in order to recover money that was lost.

Neglecting family and work

Being unable to focus on family, friends or work because of betting, or damaging those relationships.

Gambling in secret

Hiding your gambling habits and the extent of your losses from family members.

Borrowing to gamble

Taking loans for betting, drawing on salary advances or considering selling assets.

Anxiety and restlessness

Feeling excessive anxiety, anger or frustration when unable to play or after a loss.

Impact on sleep and health

Staying up late to bet, suffering from poor sleep and noticing a decline in physical health.

Unable to stop

Repeatedly trying to quit gambling and failing — this is the most important warning sign.

Get Support

What should you do if you have a problem?

If you feel betting is having a negative impact on your life, do not try to deal with it alone — get help immediately. db11's support team is available in Bengali 24/7.

Live Chat: Reach us directly via Bengali live chat on the db11 website — any time.
Email: Write to [email protected]. We will respond promptly.
Close Account: Let the support team know and they can activate self-exclusion or a time-out immediately.
Talk to family: Tell a trusted family member or friend — social support helps with recovery.
Professional support: Seek advice from a mental health specialist if needed. Problem gambling is a health issue, not a character flaw.

Safe Gaming Guidelines

Healthy gaming habits

Follow the tips below to build responsible gaming habits:

Set a maximum budget before you start betting and stick to it.
Never place bets on impulse or under the influence of substances.
Decide on a time limit for each session in advance.
Never think of betting as a source of income — it is entertainment.
Avoid placing bigger bets to chase losses.
Take regular breaks and spend time on other hobbies and activities.
Save a portion of your winnings rather than betting it all back.

Our Commitment

db11's responsibility

db11 is more than a betting platform — we are committed to building a responsible digital entertainment environment.

SSL Protection and Data Security

Your personal and financial information is protected with the highest standard of SSL encryption. No information is shared with third parties.

Fair Play Guaranteed

db11's games operate under fair play principles. A Random Number Generator (RNG) ensures the impartiality of all results.

Transparent Transactions

Fast and secure transactions via bKash, Nagad, Rocket and Upay. Minimum withdrawal is ৳800 and withdrawal processing takes just 15 minutes to 2 hours.

Common Questions

FAQ on Responsible Gaming

Log in to your db11 account, then go to Account Settings. There you can set daily, weekly or monthly deposit limits under the "Responsible Gaming" option. Reducing a limit takes effect immediately, but increasing one requires a waiting period. Contact live chat for any assistance.

Yes. Any funds in your account before self-exclusion is activated can be withdrawn through the normal process. The minimum withdrawal amount is ৳800 and processing takes 15 minutes to 2 hours. Contact [email protected] for more details.

A time-out is a short-term break — from 24 hours to a few weeks. During this time you cannot place bets or make deposits. Your account reactivates automatically when the period ends. Self-exclusion is long-term — from 6 months up to permanent. It applies to more serious situations and cannot be cancelled before the set period expires.

No, self-exclusion can only be activated by the account holder themselves, or requested through live chat. However, if a family member is concerned about your situation, they can contact [email protected]. Our team will assess the situation and take appropriate steps.

No. db11 strictly follows a 21+ age policy. Age verification is mandatory at registration. No account will be approved for anyone under 21, and any existing account that fails age verification will be closed immediately.

First, contact db11's live chat and ask to activate a time-out or self-exclusion. Then let a trusted family member or friend know about the situation. Seek professional mental health support if needed. Remember — asking for help is not a sign of weakness, it takes courage.

Your Favourite Games

Enjoy db11's world of games responsibly

Set your limits, stick to your budget and enjoy entertainment safely. Whatever your question, we are always here for you.

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