db11's Privacy Policy — Your Information Is Safe with Us
Complete and transparent information on how your personal data is collected, stored, and protected on the db11 platform.
db11 ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. Your privacy matters to us. This Privacy Policy ("Policy") describes what information we collect when you visit db11.cam or use our services, how we use it, who we may share it with, and what steps we take to protect your information.
By using this platform, you agree to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services. For any questions, feel free to contact us directly.
Information We Collect
When you register with db11, make transactions, or use our services, we may collect various types of information. This information helps us provide you with a better service.
1.1 Personal Identity Information
- Full name and date of birth (for age verification — our platform is for users aged 21 and above only)
- Email address
- National ID card or passport number (for identity verification)
- Residential address
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transaction processing)
- Deposit and withdrawal history
- Transaction amounts and dates
1.3 Device and Technical Information
- IP address and device type
- Browser type and version
- Operating system
- Cookies and session data
- Logs of your activity on the platform
1.4 Voluntarily Provided Information
If you contact our customer support team, submit feedback, or take part in our promotional activities, we also store the information you provide directly.
How We Collect Information
db11 collects your information in the following ways:
2.1 Direct Collection
Your information is collected directly when you fill in registration forms, go through the identity verification process, request deposits or withdrawals, or contact customer support.
2.2 Automatic Collection
Technical information may be collected automatically through cookies, web beacons, and log files when you visit our platform.
2.3 Through Third Parties
Some information may be received through payment processors (such as bKash, Nagad, Rocket, Upay) and identity verification service providers. In such cases, the privacy policies of the relevant third parties will also apply.
Purpose of Using Your Information
db11 uses the information you provide only for the following legitimate purposes:
3.1 Service Delivery and Operations
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Distributing bonuses and rewards
- Determining your level in the VIP program
- Providing 24/7 customer support
3.2 Security and Compliance
- Verifying your identity and confirming age (21+ rule)
- Preventing fraud, money laundering, and other illegal activities
- Ensuring account security
- Meeting legal and regulatory obligations
3.3 Platform Improvement
- Analyzing and improving the user experience
- Identifying technical issues on the platform
- Developing new services and features
3.4 Communication and Marketing
With your consent, we may send you relevant promotional offers, updates, or important notifications. You can opt out of such communications at any time.
Data Storage and Security
db11 takes industry-standard technical and organizational measures to ensure the security of your information.
4.1 Technical Security
- SSL/TLS Encryption: All data transfers between you and our servers take place over encrypted connections
- Data Encryption: Stored sensitive information is kept in encrypted form
- Firewall and Access Controls: Multi-layered security measures are in place to prevent unauthorized access
- Regular Security Audits: Our systems are regularly reviewed and tested
4.2 Organizational Security
- Only authorized staff can access your information
- All staff are bound by confidentiality agreements
- Regular training on data protection is provided
4.3 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for the period required to meet legal and regulatory obligations.
Sharing Information with Third Parties
db11 does not sell your personal information. However, information may be shared with the following parties in specific circumstances:
5.1 Service Providers
Necessary financial information is shared with bKash, Nagad, Rocket, and Upay for transaction processing. Information is shared with game software providers such as Pragmatic Play, Spribe, JILI, or other partners only to the extent needed to operate the services.
5.2 Legal Obligations
Information may be shared with law enforcement agencies based on a court order, legal process, or a valid request from a government authority.
5.3 Business Changes
In the event of a business merger, acquisition, or other corporate change, your information may be transferred to the new entity. Your information will remain protected in such cases.
5.4 With Your Consent
Outside the circumstances described above, we will not share your information with any third party without your explicit consent.
Cookie Policy
db11.cam uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
6.1 Cookies We Use
- Essential Cookies: Required for the core functionality of the platform — maintaining login sessions, security verification, and similar functions
- Functional Cookies: For remembering your preferences and settings
- Analytics Cookies: For understanding how our platform is used — this information is processed completely anonymously
6.2 Cookie Controls
You can control or reject cookies through your browser settings. However, rejecting certain essential cookies may affect some platform functionality.
Your Rights
As a db11 user, you have the following rights regarding your own information:
7.1 Right to Access Your Information
You may request to know what information we hold about you at any time. After your request, we will provide that information within a reasonable timeframe.
7.2 Right to Correct Your Information
If any of your information is incorrect, you may request a correction. Ensuring accurate information is also important for maintaining the quality of our services.
7.3 Right to Delete Your Information
In certain circumstances, you may request that your information be deleted. However, some information may be retained for a specified period due to legal or regulatory obligations.
7.4 Right to Opt Out of Marketing Communications
You may request to stop receiving promotional communications at any time. This will not affect general service communications related to your account.
To exercise any of the above rights, contact us at: [email protected]
Children's Privacy
The db11 platform is intended only for users aged 21 and above. We do not knowingly collect any information from minors. If we become aware that a minor has used our platform or provided information, we will promptly delete that information and close the relevant account.
If you believe a minor is using our platform, please notify us immediately at [email protected].
External Links
Our platform may contain links to third-party websites (such as payment providers). These external sites have their own privacy policies, and db11 is not responsible for your information on those sites. We recommend reading their privacy policies before visiting any external site.
Changes to This Policy
db11 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a notification on the platform.
The updated policy will take effect from the date it is published. Your continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
Our customer support team is always ready to answer your questions in Bengali.
For more information, please also visit our Terms and Conditions and Responsible Gaming pages.